Family Technology Support
Stolen Device (Outside School)
- Family submits a 'detailed' police report to the school principal;
- A new device will be re-issued at no charge;
- Until a report is received the student will receive a loaner device, that will be returned to the school daily.
- If the Chromebook charger is lost, stolen or damaged, the student/family is responsible for purchasing a replacement Chromebook charger online or through an electronic retail store.
Lost Device
- Teacher/Student must submit a written report to the school principal.
- Student will check out a loaner, and return daily;
- If the device cannot be tracked, the family is responsible for paying a replacement fee.
- If the Chromebook charger is lost, stolen or damaged, the student/family is responsible for purchasing a replacement Chromebook charger online or through an electronic retail store.
Damaged Device
The District shall be responsible for repairing or replacing a device due to normal "wear and tear". If it is determined that a device is damaged due to negligence or intentional vandalism, the student/family will be responsible for covering the repair/replacement of the device.
- Minimal Damage (cracked screen, keyboard missing keys) = $50/per incident
- Major Damage (broken body, screen removed) = $150
In cases where financial hardship has been determined HUSD will work with families to find a payment/reimbursement solution.
Students may be able to complete community service as a means of payment.
If the Chromebook charger is lost, stolen or damaged, the student/family is responsible for purchasing a replacement Chromebook charger online or through an electronic retail store.
Need Help?
For login assistance, password resets, or help with online annual update
Phone: (510) 784-2600 ext. 72701
Email: tech-help@husd.k12.ca.us
Hours of operation
Monday, Tuesday, Thursday, Friday:
9:00 AM - 4:00 PM
Wednesdays: 11:00 AM - 2:00 PM
Tech-help email provides supports with technical issues, if you need to make change to your contact information, please contact school's office.